z baz Privacy Policy

01 Introduction and Scope

z baz (referred to as "we", "us", or "the platform") provides services through the zbaz.cam website and mobile application. This privacy policy explains how we handle your personal information when you use our services.

This policy applies to all digital services offered by z baz — online casino, sports betting, live casino, and all related sections. By creating or registering an account on the platform, you are considered to have fully accepted the terms of this policy. You should also read our Terms and Conditions, as these two documents together define the relationship between you and z baz.

This policy applies only to individuals aged 18 and above. The minimum age for casino and betting activities on our platform is 21+.

02 What Information We Collect

2.1 Information You Provide Directly

When you register an account, make a deposit, or contact our support team, we may collect the following information:

Full name, date of birth, and national ID number (for KYC verification)
Mobile number and email address
Bank account, bKash, Nagad, Rocket, or Upay number (for transactions)
Any other information you provide at the time of registration

2.2 Automatically Collected Information

When you use our website or app, the following technical information may be recorded automatically:

IP address and device type (mobile or desktop)
Browser and operating system details
Cookies, session tokens, and log data
Time, duration, and navigation pattern of page visits
Transaction history and betting activity

2.3 Information Received from Third Parties

We may receive information from trusted third parties (such as payment processors or KYC service providers) for identity verification or fraud prevention purposes. This information is used only to ensure account security and to complete transactions.

03 Purpose of Data Use

z baz uses your personal information for the following specific purposes:

3.1 Account and Service Management

Completing the registration process and ensuring account security
Processing deposit and withdrawal transactions (bKash, Nagad, Rocket, Upay, and bank transfer)
Providing and tracking bonuses, promotions, and VIP benefits
Providing 24/7 support — via live chat and email

3.2 Security and Compliance

Verifying identity and preventing fraud
Complying with anti-money laundering regulations
Blocking access by minors (enforcing the 21+ age limit)

3.3 Service Improvement

We analyse usage patterns to improve the platform experience. We consider user feedback before introducing any new features or making changes.

3.4 Communication

We may use your email and mobile number to send important account-related notifications, security alerts, and, where you have given consent, relevant promotional information.

04 Data Retention and Security

4.1 Data Retention Period

We retain your information while your account is active. Even after an account is closed, certain data may be kept for a defined period due to financial regulations and dispute resolution requirements. After that period, data is securely deleted or anonymised.

4.2 Technical Security Measures

z baz uses industry-standard security technology to keep your information safe:

SSL/TLS encryption — data is protected during transmission
Encrypted database — stored information is kept in encoded form
Two-factor verification (OTP) — prevents unauthorised access to your account
Regular security audits — vulnerabilities are identified and resolved

However, transmitting data over the internet is not entirely risk-free. We make every effort to provide the highest level of protection, but we cannot guarantee security in all circumstances.

05 Data Sharing and Disclosure

5.1 When Data Is Shared

z baz does not sell or rent your personal information to third parties. However, limited data may be shared with specific service providers in the following situations:

Payment processors — to complete transactions (bKash, Nagad, Rocket, Upay, and banks)
KYC and identity verification services — to complete account registration
Technology service providers — for platform operation and maintenance

5.2 Legal Obligations

We may be required to disclose information due to a court order, a lawful request from law enforcement authorities, or the requirements of applicable law.

5.3 Business Changes

In the event of a company merger, acquisition, or asset transfer, user data may be transferred. We will notify you in good time before any such change.

06 Cookies and Tracking Technology

6.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. z baz uses cookies for the following purposes:

Maintaining login sessions — so you do not need to enter your password each time
Remembering usage preferences (language, display settings)
Analysing platform performance
Detecting security threats

6.2 Cookie Control

You can disable or delete cookies from your browser settings. Please note, however, that turning off certain essential cookies may cause some parts of the service to not work properly.

07 Your Rights

As a registered user of z baz, you have the following rights:

7.1 Right to Access Your Data

If you want to know what information we hold about you, please contact our support team. After verification, the information will be provided within a reasonable time.

7.2 Right to Correct Your Data

If any of your information is incorrect or out of date, you can request a correction. General information can be updated directly from your account profile; changes to identity-related information require assistance from the support team.

7.3 Request to Delete Your Data

You can request deletion of your data alongside closing your account. However, certain data may need to be retained due to financial records and legal obligations.

7.4 Opting Out of Promotional Communications

If you do not want to receive marketing messages, you can opt out via the unsubscribe link in emails or through the support team. Essential account-related messages cannot be turned off.

08 Responsible Gaming and Data Protection

z baz believes that a safe gaming experience involves not only financial security but also the mental wellbeing of players. In line with our Responsible Gaming policy, we monitor user betting behaviour and, where needed, help users take specific protective steps (such as deposit limits and self-exclusion). Data collected for this purpose is used solely to protect users.

We may analyse your betting and gaming data to identify potentially harmful patterns and reach out accordingly. This is not working against you — it is about being there for you to ensure safe gaming.

09 International Data Transfers

In some cases, your data may be processed on servers outside Bangladesh — particularly when international payment gateways or cloud services are used. For such transfers, we ensure that adequate data protection measures are in place at the destination country or organisation.

These data transfers are made only as necessary for service operations and are not used beyond the scope of this privacy policy.

10 Policy Changes and Contact

10.1 Notice of Changes

This privacy policy may be updated from time to time. For significant changes, we will send a notification to your registered email or mobile number. The latest version of the policy will always be available on this page.

10.2 Contact Us

If you have any questions about this policy or wish to make a request regarding your data, please contact our support team:

Live Chat: 24/7 direct support available
Email: [email protected]

Our support team serves in both Bengali and English and is available seven days a week, twenty-four hours a day.

10.3 Other Relevant Policies

This privacy policy is part of the overall legal framework of z baz. For more details, visit our Frequently Asked Questions (FAQ) section, where you will find answers to common questions about data protection, account verification, and payments.