FAQ

z baz FAQ — Betting, Casino and Payments

Here you will find detailed answers to the most common questions from Bangladeshi players about cricket and sports betting, live dealer games, account management, the VIP programme, and deposits at z baz. Find the answer to any question you have right here.

Cricket and Sports Betting

Before placing a cricket bet at z baz, read the questions below to learn everything about markets, odds, and bet settlement.

Popular cricket betting markets at z baz include Match Winner, Toss Winner, Top Batter, Top Bowler, Method of First Wicket, Over/Under Runs, and Innings Total. Ball-by-ball markets are also available for BPL and T20 World Cup matches. Current odds for each market are visible before the match begins.

Yes, z baz offers in-play or live betting. You can place bets on selected markets even after a match has started. Odds update automatically after each ball. Keep in mind that live odds change quickly and may shift before a bet is confirmed. Always check the latest odds shown on screen before placing a bet.

Decimal odds are straightforward. For example, if Team A's odds are 2.50 and you bet ৳200 and win, your total return is ৳500 (৳300 profit + ৳200 stake). If Team B's odds are 1.50 and you bet ৳200 and win, your total return is ৳300 (৳100 profit). Simple formula: Total Return = Stake × Odds. If the bet loses, you lose the full ৳200.

If a match is left incomplete or a no-result is declared due to rain or any other reason, z baz generally cancels all bets on that match and returns the full stake to your account. However, if the result is determined by the Duckworth-Lewis method, bets are settled normally. Check the Terms and Conditions page for specific rules.

In an accumulator or multi-bet, several selections are combined into a single bet. You win only if every selection wins. Example: if three selections have odds of 1.40, 1.50 and 1.70, the combined odds are 1.40 × 1.50 × 1.70 = 3.57. A ৳100 bet would return ৳357 if all win. If even one selection loses, you lose the full ৳100.

Live Dealer Games

You can play roulette, Teen Patti, Andar Bahar, and baccarat in the z baz WM Live section. The most common questions about these games are answered below.

In live roulette, a wheel is spun and the number where the ball lands is the result. You can bet on a specific number, a colour (red/black), odd/even, or a group of numbers. Betting directly on a single number pays more but has a lower chance of winning. z baz offers live roulette tables from Evolution and Ezugi.

Yes, both Teen Patti and Andar Bahar are available in the live casino section at z baz. In Teen Patti, you are dealt three cards and must form the best hand to beat the dealer. In Andar Bahar, a joker card is shown and you bet on whether a card of the same value will land on the Andar (left) or Bahar (right) side. Both games are fast and easy to learn.

Baccarat is actually well suited for beginners. There are only three betting options: Player, Banker, or Tie. The hand whose total points is closest to 9 wins. z baz offers live baccarat tables from Pragmatic Play Live and SA Gaming with an easy-to-follow interface. Start with small bets to get comfortable before raising your stakes.

z baz live table games have tables with different limits — from low-limit tables for smaller budgets to high-limit tables for larger budgets. The current limits for each table are shown on screen when you enter a game room. Table limits are also previewed in the lobby, so you can check your budget before sitting down.

Account Questions

After logging in, go to Account Settings or the Profile section to update your mobile number, email, or other details. For security purposes, some changes may require OTP verification. To change your name or national ID details, contact the support team for assistance.

Go to the z baz login page and click the "Forgot Password?" link. Enter your registered mobile number or email and an OTP will be sent to you. Use the OTP to set a new password. If you still have trouble, contact 24/7 live chat support. Entering the wrong password repeatedly may temporarily lock your account.

For security, z baz may ask for additional verification when you log in from a new device or browser. An OTP is usually sent to your registered mobile number. Once the OTP is matched, login is complete. This is a measure to keep your account secure. All your information is protected through SSL encryption.

To open a new account at z baz, you need an active mobile number, an email address, and valid national ID information. All casino and betting activities are only for persons aged 21 and above. OTP verification is required to complete registration. Each person may open only one account.

It is important to keep your z baz account password strong — it is generally recommended to use at least 8 characters, including uppercase letters, lowercase letters, and at least one number or special character. A username cannot be changed once set. Avoid easily guessable passwords such as 123456.

VIP Programme

Read the questions and answers below to learn more about the z baz VIP programme.

Weekly cashback is calculated based on your total net loss for the week (total losses minus total winnings). Example: if you are a Silver member and your net loss for the week is ৳20,000 — ৳20,000 × 1.0% = ৳200 cashback. This is the maximum amount the Silver tier provides. Cashback is added to your account at the end of each week.

The z baz VIP programme has three levels: Bronze — up to 0.5% weekly cashback; Silver — up to 1.0% weekly cashback; Gold — up to 1.5% weekly cashback. Cashback at each level applies to the net loss for that week. The Gold level offers the most benefits.

z baz VIP members enjoy several benefits in addition to cashback. Higher-tier members may receive dedicated support, faster withdrawal processing, priority access to special promotions, and early access to new games and features. VIP benefits continue to grow over time.

Progression in z baz VIP is based on your overall level of play and activity — the more you play, the greater the chance of moving to the next level sooner. There is no fixed turnover requirement; overall participation is taken into account. The VIP team periodically evaluates active players and decides on tier changes.

How to Deposit

The minimum deposit amount at z baz is ৳200 across all payment methods. This applies equally to bKash, Nagad, Rocket, Upay, and bank transfer. Deposits below ৳200 are not possible. A 100% bonus is available on your first deposit, up to ৳5,000.

To deposit with Nagad, log in to your z baz account and go to the Deposit section. Select Nagad, enter the amount you wish to deposit (minimum ৳200), make the payment to the Nagad number shown on screen, and enter the transaction ID. Once verified, the amount will be added to your account.

z baz does not charge any additional fees on deposits. However, your mobile banking provider (such as bKash, Nagad, Rocket, or Upay) may apply their own transaction charges. For bank transfers, the relevant bank's standard charges may apply.

Deposits are usually added to your account within a few minutes. Occasionally, network or server load may cause a slight delay. If the money has not arrived after 30 minutes, contact z baz 24/7 live chat support with your transaction ID and screenshot.

z baz currently accepts deposits via: bKash, Nagad, Rocket, Upay, and bank transfer (including major banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The same methods are also available for withdrawals. The minimum withdrawal amount is ৳800.

Need More Help?

If you did not find the answer to your question on this FAQ page, the z baz support team is always ready to help. You can reach us in either Bengali or English.

24/7 Live Chat
Click the live chat button on the z baz website at any time. Our representatives are available day and night to assist you. Get an immediate response on deposits, withdrawals, bonuses, or any other matter.
Email Support
If you need to share details or documents, contact us by email: [email protected]
Support is available in both Bengali and English via email as well.

Read more: find safe gaming advice on the Responsible Gaming page and full details of bonus and betting policies on the Terms and Conditions page.